We really hope you love every Auraquill product you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.

Returns

All returned items must be sent back to us unopened, unused, and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.

To return your items, please use the cheapest available shipping option to avoid any extra cost to you and allow 21 working days for the return to be received into our warehouse, we will then email you to notify you whether your return has been accepted and process your refund to your original payment method.

Once you’ve received an email confirming your refund, please allow 5-10 working days for your refund to appear back into your account.

We try hard to accept all returns, in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights. Gift Cards are also non-returnable items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Missing a Refund (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@auraquill.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@auraquill.com and send your item to: V6 Golden Nest Apartment, P Sankar Road, near Shivakumara Swamiji Kalyana Mantapa, Gnanabharati BDA Layout, 2nd Stage Bangalore, 560056.

Please do not return any faulty goods unless advised by a member of our customer service team, as it may result in a slower resolution time.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Auraquill, V6 Golden Nest Apartment, P Sankar Road, near Shivakumara Swamiji Kalyana Mantapa, Gnanabharati BDA Layout, 2nd Stage Bangalore, 560056.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.